Privacy Policy

Opsgraph Caller privacy policy

Last updated: October 19, 2026

Opsgraph provides Caller to authorized members of a business workspace. This policy covers the Android Caller app and its synchronization with the Opsgraph CRM. For privacy questions, contact adnane@opsgraph.ai.

Account and workspace

We use your sign-in email, account identifier and workspace membership to authenticate you and limit access to your organization's data. Sign-in credentials are handled by Google Firebase Authentication. Caller loads the business contacts, phone numbers and call queues your workspace permits you to access.

SIM calls and call history

With your permission, Caller places calls and observes the phone's call state, including calls you initiate from the web CRM while the app is in the background. After a SIM call, it reads recent outgoing call-log entries on your phone to match the requested number and determine connected duration. Unrelated call-log entries are not uploaded. The matched call duration, called business contact, call outcome, notes and follow-up details are synchronized to your workspace and available to its authorized users. Caller does not record call audio.

Optional phone contacts

Creating contacts when calling is off by default. If you enable it and grant contact access, Caller looks for the selected business number in your phone's contacts and creates or updates the corresponding contact using CRM details. It does not upload your phone's address book. You can disable contact creation in Queue setup and revoke contact permission in Android settings. Contacts already created remain in your phone's address book until you remove them.

WhatsApp helper and Accessibility

WhatsApp calling is optional. After your explicit in-app consent and after you enable the helper in Android Accessibility settings, it reads visible screen text, controls and call timers in WhatsApp and WhatsApp Business while a requested call is active. It follows the call or queue you start in Caller or the web CRM, presses voice-call controls, detects the end of the call and returns to Caller. Screen content is processed locally; the helper does not store or upload WhatsApp messages or record call audio. Call duration and outcome are saved to your workspace. You can turn off Opsgraph WhatsApp Call Helper in Android Accessibility settings at any time.

Notifications, identifiers and diagnostics

Google Firebase Cloud Messaging delivers call requests and notifications to your registered phone. We associate its push token, a random installation identifier, app version and workflow capabilities with your account. Diagnostic events include device model, Android and app versions, permission state, workflow identifiers, timings and bounded error codes to troubleshoot call delivery and reliability. Diagnostic payloads exclude phone numbers, contact details, notification text, tokens, call audio and recap content. Diagnostics may be sent in the background. The local diagnostic outbox holds up to 200 events for up to seven days.

Storage and sharing

Google Firebase and Google Cloud process authentication, CRM synchronization, messaging and diagnostics for Opsgraph. Data is encrypted in transit and access to workspace records is controlled by account and membership permissions. Call records and recaps are shared with authorized users of your workspace. Phone carriers and WhatsApp process calls made through their services under their own terms and privacy policies. Recovery records and unsent recap drafts are also stored on your device so interrupted work can resume.

Retention and deletion

CRM records and server diagnostics are retained while needed to provide the service, maintain business records, investigate faults, secure accounts and meet applicable obligations. You can request access, correction or deletion through your workspace administrator or by emailing adnane@opsgraph.ai with the subject "Opsgraph Caller privacy request". Include your account email and workspace so we can locate the data; we may verify your identity. We will explain any records that must be retained and why. Removing the app or clearing its Android app data removes local app data, but does not delete CRM records already synchronized to your workspace.

Your controls

You can revoke phone, call-log, contacts and notification permissions in Android's app settings and disable the WhatsApp helper in Accessibility settings. Features requiring those permissions will stop working until access is restored. Caller uses an existing workspace account; it does not offer account registration in the app. Contact your workspace administrator or adnane@opsgraph.ai to request account and associated data deletion.